Inbound services
We can provide in-depth customer
service support 24 hours per day. We can also dispatch service
and technical support personnel according to your escalation
protocol. Client databases can be maintained and accessed
locally or across the web.
Outbound services
LMS combine capability and
expertise in order to provide you with the right solution,
taking into full consideration industry, proposition, timing
and target market. LMS engages in the full process of project
planning and set up, ensuring a full understanding of your
requirement giving you the full benefit of our many years of
experience within the call center industry.
We have a very focused list of
service offerings primarily specializing in outbound
solutions, including:
- List Cleaning - Lead
Generation
- Appointment Setting -
Product/Service Promotion
- Mail Follow Up - Soft Sales
- Customer Loyalty - Customer
Care Programmes
- Market Research -
Subscription Renewal/Sales
- Seminar Booking - Data
Management Initiatives
Order Taking and Customer Service
Whatever marketing mix you use,
from Infomercials to traditional TV, Radio or print, we can
help you make the most of your advertising budget. Through the
use of precise advertising response tracking, we will help you
maximize your sales and streamline your operation. Complete
catalog order taking, literature fulfillment, inventory
control, and credit card transaction processing services are
supported. Order tracking, multiple payment, shipping, and tax
rates are easily integrated as well as "up-sell and
cross-sell" of products and services.
Dealer Locate and referral Service
Whether a location based
referral, or a criteria based match, our agents can help your
customers connect with you. We can even transfer your caller
"live".
Surveys and Customer Contact
Our call center agents can
provide you with valuable marketing and other business
intelligence. We can help you take the pulse of current and
former customers so you can better focus your objectives or
simply build goodwill.
Seminar and Event Registration
We can support special events
or manage your ongoing class and seminar registration needs.
Confirmation calls, letters, and registration packet
fulfillment can all be arranged by our staff according to your
needs.
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